Using This FAQ to Solve Account Issues Fast
This page exists because the same questions come up every week, and we want you to have a clear answer without waiting on chat. Each section below addresses a real account situation — opening an account, funding it through PayPal, Venmo, or a Play+ prepaid card, confirming your identity, or understanding which states are eligible to access mdpick4 where local law permits.
If you fund through Play+, load your card first at a participating retail location, then enter the card number under the Deposit tab in your account wallet — it routes like a prepaid debit card. For PayPal and Venmo, link the same email address or phone number attached to your existing wallet; the deposit confirmation lands in your transaction history on both
sides. If you run into anything that is not covered here, live chat connects you directly to the support team.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat